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Frequently Asked Questions (FAQ)
1. When will my order be shipped?
Orders placed and paid for on working days before 16:00 are generally shipped the same day. Orders placed after 16:00 are shipped the next working day. Once your package has been shipped, you will receive a tracking number by e-mail.
2. Which carrier do you use for shipping?
We mainly ship via PostNL. For international shipments, another carrier may be used. You will always receive a tracking code to follow your order.
3. Do you ship internationally?
Yes, we ship worldwide. Please note that any import duties, customs charges or local taxes are the responsibility of the buyer.
4. How do I know the products are authentic?
We have years of experience in trading collectibles and have served tens of thousands of customers through platforms such as Catawiki and eBay.
Yes, unless stated otherwise. We try to present our products as realistically as possible.
Colours may vary slightly depending on screen settings.
5. Are the photos of the actual product?
Yes, unless stated otherwise. We try to present our products as realistically as possible. Colours may vary slightly depending on screen settings.
6. Can I return my order?
Yes. You have a 14-day cooling-off period after receiving your order. Within this period you can contact us to register a return.
The product must be returned in its original condition and complete. The return costs are the responsibility of the buyer.
7. How quickly will I receive my refund after returning?
After receiving and inspecting the returned shipment, we will refund the purchase amount within 5 working days using the same payment method.
8. What if my package arrives damaged?
Please contact us as soon as possible and, if possible, send photos of the damage. We will always work together with you to find a suitable solution.
9. Can I reserve a specific item?
In principle, products are sold based on availability. Would you like to reserve something? Please contact us by e-mail and we will look into the possibilities.
10. Will new products be added?
Yes. We regularly expand our assortment with new stamps and gemstones. In the future, coins and jewelry will also be added.
11. Can I request a specific collectible item?
Certainly. Are you looking for a specific series, country or type of gemstone? Let us know. We are happy to think along with you.
12. Can gemstones contain natural imperfections?
Yes. Gemstones are natural products and may contain small inclusions or natural variations. This is part of their character and authenticity. Any specific details will be mentioned with the product.